Punjab’s “Bhagwant Mann Sarkar, Tuhade Dwaar”: Revolutionizing Citizen Service Delivery

Punjab’s “Bhagwant Mann Sarkar, Tuhade Dwaar”: Revolutionizing Citizen Service Delivery

In a significant move towards citizen-centric governance, the Punjab government has launched the “Bhagwant Mann Sarkar, Tuhade Dwaar” (Bhagwant Mann Government, At Your Doorstep) scheme, bringing a wave of change to the state’s administrative landscape. This ambitious program aims to revolutionize service delivery by offering 43 critical government services directly to the doorsteps of citizens across the state.

Key Features:

• 43 Services at Your Doorstep: The scheme covers a wide range of essential services, including:

  • Certificates (birth/death, income, caste)
  • Pensions (old age, widow/destitute, handicapped)
  • Electricity bill payments
  • Residence certificates
  • Marriage registrations
  • And much more

• Convenience and Accessibility: Citizens can now avail these services without leaving their homes, eliminating the need for long journeys and frustrating queues at government offices.

• Dedicated Helpline: A toll-free helpline number (1076) makes it easy to schedule appointments and receive assistance.

• Transparency and Efficiency: Trained personnel equipped with tablets visit residences at scheduled times, completing paperwork, collecting fees, and providing official receipts. This eliminates paperwork delays and ensures a streamlined process.

• Citizen-Centric Approach: The scheme prioritizes citizen convenience and removes the involvement of middlemen, fostering a transparent and efficient service delivery system.

How to Use the Service:

1. Call the Helpline: Dial 1076 and connect with a dedicated representative.
2. Schedule an Appointment: Choose a time and date that suits your convenience.
3. Receive Confirmation: Get an SMS confirming your appointment details and required documents.
4. Home Visit: A trained personnel arrives at your doorstep at the scheduled time.
5. Service Completion: Complete the necessary formalities and receive an official receipt.
6. Track Your Application: Easily track the progress of your application using the unique reference number provided.

Launch and Mobile Sahayaks:

The scheme was officially launched on December 10th, 2023, in Ludhiana by Chief Minister Bhagwant Singh Mann and Delhi Chief Minister Arvind Kejriwal. To further enhance citizen access, the government also introduced “Mobile Sahayaks” – mobile units equipped with information and assistance resources. These units will travel across the state, providing on-ground support and facilitating service utilization, particularly in rural areas.

Benefits and Impact:

The “Bhagwant Mann Sarkar, Tuhade Dwaar” scheme has several significant benefits for citizens:

• Enhanced Convenience: Get services delivered directly to your doorstep, saving time and effort.
• Reduced Costs: Eliminate travel expenses and costs associated with waiting in queues.
• Improved Transparency: The scheme promotes a transparent process with no room for middlemen or delays.
• Citizen Empowerment: This initiative empowers citizens and gives them greater control over their service experience.

The scheme marks a major step forward in Punjab’s pursuit of citizen-centric governance. By bringing essential services closer to people and streamlining administrative processes, the program aims to create a more responsive and accountable government, ultimately leading to a more empowered and satisfied citizenry.